Shipping policy
Last updated: 22 October 2026
1. Where we ship
Anywhere in India that our courier partners serve. Serviceability is checked by pincode at checkout. We do not ship outside India yet.
2. Shipping cost
Free on every order, including the Trial pack and founding-member free Trials. No minimum order value. No cash-on-delivery fee.
3. Dispatch
- Prepaid orders are dispatched within 1 business day of the order (Monday to Saturday, excluding public holidays). Orders placed after 14:00 IST on Saturday go out on Monday.
- Cash-on-delivery orders are dispatched within 1 business day of you confirming the order. We confirm on WhatsApp first; if there is no reply, an automated call follows. An order not confirmed within 24 hours is cancelled.
4. Delivery time
| Destination | Typical time after dispatch |
|---|---|
| Metro cities | 2 to 4 business days |
| Rest of India | 4 to 7 business days |
| Remote and North-East pincodes | 7 to 10 business days |
These are courier estimates, not a guarantee. Weather, strikes, festivals and lockdowns add days. If a parcel has not moved for 5 business days, message us and we will chase the courier.
5. Tracking
You get a tracking link by email and WhatsApp when the parcel leaves. It updates at every scan.
6. Cash on delivery
- Available on most pincodes. The option appears at checkout only where the courier accepts cash.
- Pay the exact order amount to the courier in cash or by UPI, whichever the courier offers.
- Cash on delivery is not available on ₹0 orders, such as a founding-member free Trial, because there is nothing to collect.
7. Address and phone
We ship to the address on the order. To change it, message us before dispatch. After dispatch the courier cannot reroute. A working mobile number is required on every order; couriers call it on delivery, and we use it for cash-on-delivery confirmation.
8. Packaging and receiving the parcel
- Products are sealed, packed in a product box inside a shipping carton with void fill.
- Check the outer carton before signing. If it is crushed or wet, photograph it before opening.
- Report any leaking, broken or missing item within 48 hours of delivery, with photos, on WhatsApp or email. See the Refund and Cancellation Policy, section 4.
- Store the bottles in a cool, dry place away from direct sunlight. Refrigeration is not required.
9. Undelivered parcels
If a parcel comes back to us because the address was incomplete, nobody was available after the courier's attempts, or delivery was refused, we will contact you. Prepaid orders can be re-shipped once at no cost; after that, or if you prefer, we refund the order value. Cash-on-delivery orders that are refused twice may not be accepted on cash on delivery again.
10. Contact
WhatsApp: +91 91378 95027 · Email: info@humanvsbiology.com · Mon to Sat, 10:00 to 19:00 IST.